The client is a well know multi-national design, manufacturing and retail brand with a presence on most high streets in the UK.

The client had identified that there had been a historic under-investment in the development of management and leadership skills in the organisation. Their internal learning and development team carried out a training needs analysis and identified ‘Coaching skills’ as the highest priority.

The outcome was to increase employee performance across the business. The analysis suggested that leadership and management style as well and the culture in the organisation was a block to employee satisfaction and engagement. A coaching approach to leading and managing, with an emphasis on supporting development as well as performance, was seen as the key to unlocking performance in the organisation.

The organisation already had a team of internal trainers. HumanTechnics was engages to develop the skills and expertise of the internal training team in the area of coaching and mentoring. The internal training team then developed workshops using much of the approach and material from HumanTechnics focused on their management population. They supported the workshop learning through a structured programme of coaching focused on facilitating reflective learning with the leaders and managers they worked with.

HumanTechnics delivered the Advanced Certificate in Executive Coaching programme (with Bristol Business School Postgraduate level accreditation) in-house to the learning and development team. In addition we provided consultancy to support the company’s training team in developing management workshops cascading the approach through the organisation, supporting the team in the process through regular support days at the front end of the project.



The company’s main approach to assessment was through 360 feedback tools to assess both employee satisfaction and the rating of managers against the organisations competency framework. Follow up assessments showed a significant shift both in employee satisfaction and the average scores of managers against the competency framework.